FAQ

At Mk Cozy Candle & Co. we pride ourselves on using high-quality, eco-friendly waxes to create our candles. Our selection includes soy wax, coconut wax, apricot and coconut wax blend and beeswax. Each type of wax offers unique benefits to enhance your candle experience. Soy Wax: Derived from renewable soybean oil, soy wax is biodegradable and burns cleaner than traditional paraffin wax. It produces less soot and has a longer burn time, making it a popular choice for environmentally conscious consumers. Coconut Wax: Made from the meat of coconuts, this wax is also eco-friendly and burns very cleanly. Coconut wax has a beautiful, creamy texture and offers excellent scent throw, meaning it releases fragrance well when the candle is lit. Apricot and Coconut Wax Blend: This premium blend combines the best qualities of both apricot and coconut waxes. It provides a smooth, even burn and an exceptional scent throw. The apricot wax adds a luxurious feel, while the coconut wax ensures a clean burn. Our commitment to using these high-quality, natural waxes ensures that your candles are not only enjoyable but also better for the environment. Beeswax: Offers a natural honey scent and produces a brighter longer-lasting flame.

At Mk Cozy Candle & Co. we pride ourselves on using high-quality, eco-friendly waxes to create our candles. Our selection includes soy wax, coconut wax, apricot and coconut wax blend and beeswax. Each type of wax offers unique benefits to enhance your candle experience. Soy Wax: Derived from renewable soybean oil, soy wax is biodegradable and burns cleaner than traditional paraffin wax. It produces less soot and has a longer burn time, making it a popular choice for environmentally conscious consumers. Coconut Wax: Made from the meat of coconuts, this wax is also eco-friendly and burns very cleanly. Coconut wax has a beautiful, creamy texture and offers excellent scent throw, meaning it releases fragrance well when the candle is lit. Apricot and Coconut Wax Blend: This premium blend combines the best qualities of both apricot and coconut waxes. It provides a smooth, even burn and an exceptional scent throw. The apricot wax adds a luxurious feel, while the coconut wax ensures a clean burn. Our commitment to using these high-quality, natural waxes ensures that your candles are not only enjoyable but also better for the environment. Beeswax: Offers a natural honey scent and produces a brighter longer-lasting flame.

Follow these steps: 1. Browse: Visit our website. mkcozycandles.com 2. Select: Choose your candle(s) and options. 3. Add to Cart: Click "Add to Cart." 4. Review Cart: Check your items. 5. Checkout: Provide shipping and billing info. For help, contact our customer service: supportmkcozycandles@gmail.com

Contact our customer service at supportmkcozycandles@gmail.com with your order number and change details. We will try to accommodate your request, but if the order is already processed for shipping, changes may not be possible. Refer to our return policy if needed.

At MK Cozy Candles & Co., we strive to provide our customers with a seamless shopping experience. Our shipping policy offers a range of options to suit your needs. Standard shipping usually takes between 5-7 business days, but expedited options are available for an additional fee if you need your cozy candles sooner. Orders over $75 qualify for free standard shipping. In terms of our return policy, we stand by the quality of our handcrafted candles. If you are not completely satisfied with your purchase, you may return unused items and unaltered candles within 30 days of receipt for a full refund or exchange. Please ensure the items are in their original packaging. For returns, contact our customer service team to initiate the process at supportmkcozycandles@gmail.com. They will provide you with a return authorization and instructions on how to send your items back to us. Return shipping costs are the responsibility of the customer unless the product is defective or an error was made on our part. We hope this information helps, and we look forward to brightening your home with our range of handcrafted candles!

We strive to make your return process as smooth and hassle-free as possible. Here’s a quick overview of our refund process: Store Credit: If you choose store credit, we’ll process your refund as soon as the carrier receives and weighs your return. This typically takes up to 5 business days. Original Form of Payment: If you prefer a refund to your original payment method, please note that once the return is received and processed, it can take up to 7-10 business days for the refund to appear in your account, depending on your bank or card issuer. Your satisfaction is our priority, and we aim to handle all returns promptly and efficiently. If you have any further questions about your return, please feel free to contact our customer service team.

We can only issue refunds to the original payment method. For issues with a canceled, lost, expired, or stolen card, please contact your bank. Thank you for your understanding.

We don't ship on Memorial Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, or New Year’s Day. Rush orders placed during or around these holidays ship the next business day. Plan accordingly to avoid delays. Contact customer support for more info.

All our candles are handmade with love in our local Lake Mary, FL workshop using ethical materials and sustainable practices. This ensures high quality and eco-friendliness, delivering unique and delightful candles to your doorstep.

"Made to Order" items may have longer delivery times. Check the product page for specific details. Returns are subject to a restocking fee. Contact customer service for more info.

Follow these steps: 1. Log in to your account, go to 'Order History'. 2. Find the order and click 'Edit Shipping Address'. 3. Enter and save the new address. If the order is processed or shipped, contact supportmkcozycandles@gmail.com with your order number.

Currently, we do not offer international shipping. We are working to expand our options soon. Stay updated by subscribing to our newsletter or following us on social media. Thank you for your interest!

We offer two shipping options to suit your needs: 1. Standard Shipping (Economy): This option delivers in 5-7 business days via the U.S. Postal Service. For orders under $50.00, the cost is $6.99 the actual cost may vary depending on the weight of your order. If your order exceeds $75.00, you qualify for free economy shipping. 2. Expedited Shipping: If you need your candles sooner, we offer express shipping via FedEx, which delivers in 2-3 business days. This service comes with a fee of $19.99, and the actual cost may vary depending on the weight of your order. We do not ship outside of the United States at this time. Unfortunately, we are not able to ship to Guam, APO, FPO. or DPO addresses at this time. Choose the option that best fits your timeline and budget during the checkout process. Our goal is to ensure your purchase from MK Cozy Candles & Co. arrives promptly and in perfect condition, no matter which shipping method you choose.

Orders placed by 12pm (ET) Monday to Friday will be shipped on the same day. If you place your order after 12pm (ET) from Monday to Thursday, it will be shipped the next day. Orders placed after 12pm (ET) on Friday will be shipped on the following Monday. These times ensure that we can provide you with the fastest and most efficient delivery service possible. Enjoy the cozy ambiance our candles add to your space!

If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind. You can return any unused and unopened candles within 30 days of purchase for a full refund. To initiate a return, please contact our customer service team at support@mkcozycandles.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your product back. Please note that return shipping costs are the responsibility of the customer unless the product is defective or incorrect. Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days. For more detailed information, please visit our Return Policy page on our website.

We prioritize customer satisfaction and strive to ensure you are delighted with your purchase. If you are not completely satisfied with your order, our return policy is designed to be straightforward and hassle-free. You may return any unused item in its original packaging within 30 days of the purchase date for a full refund. Please note that the return shipping cost will be your responsibility unless the return is due to an error on our part, such as receiving a damaged or incorrect item. To initiate a return, please contact our customer service team with your order number, and they will provide you with detailed instructions on how to proceed. Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days.

Opt for store credit for the fastest return. Once we receive and inspect your return, store credit will be issued promptly to your account for future purchases. For more details, visit our website or contact customer service.

Yes, we offer gift returns for store credit. Contact us via the link on our website with your order number or email, the items being returned, and a return address. Visit our contact page for more details.

If your order arrives damaged or defective, follow these steps: 1. Document Damage: Take clear photos of the items and packaging, we will happily refund 100% of the purchase price and pay the return shipping for delivered damage items that was purchased within 30days from the delivery date. 2. Contact Support: Email supportmkcozy@gmail.com with your order number, damage description, and photos, or use our website's contact form. 3. Review and Response: Our team will review your case and reply within 24-48 hours with a replacement, refund, or store credit. 4. Return Instructions: If needed, we’ll provide a return shipping label and instructions. We aim to resolve issues promptly and ensure your satisfaction.

If your order is missing or late, please follow these steps: 1. Check Confirmation and Tracking: Verify your order details and tracking number in the confirmation email. 2. Track Your Package: Use the tracking number on the courier’s website for the latest status. 3. Contact Customer Service: If unresolved, email support@mkcozycandles.com with your order number and details. 4. Investigate and Resolve: We will investigate and aim to resolve within 48 hours, potentially reshipping or refunding. Your satisfaction is our priority. Thank you for your patience.

Follow these steps: 1. Visit our Website: Find the pre-order section or items. 2. Select Your Item: Read details and click to pre-order. 3. Add to Cart: Click "Add to Cart." 4. Proceed to Checkout: Enter shipping info, choose payment method, and provide payment details. 5. Review and Confirm: Double-check details, confirm purchase, and receive email confirmation. Note that pre-orders may take longer to ship than standard orders. We'll keep you updated and notify you once your item has shipped. Pre-order to ensure you don't miss out on our popular seasonal candles.

Purchase a gift card on our website in the "Gift Cards" section, and it will be emailed with a redeemable code. You can personalize the message. For questions, contact our customer service team.

Yes, Mk Cozy Candles & Co. offers a 15% discount on your first purchase when you sign up for our newsletter. Subscribe to receive the coupon code via email and stay updated on exclusive discounts and promotions. Visit our website to subscribe and enjoy these benefits!

We prioritize your privacy and security. We collect essential data like your name, email, shipping address, and payment details to process orders and improve your experience. We use cookies for better site navigation and personalization. Your information is kept confidential; we do not share or sell it for marketing. Only authorized personnel access your data, protected by advanced security measures. You can access, update, or delete your info anytime. Contact customer service for questions. By using our site, you agree to our privacy policy. For details, visit our Privacy Policy page.